Network monitoring
Confirm which traffic, signalling and service-health indicators are monitored, how alerts are escalated, and what reporting is available to your team.
Network & NOC. Clarity at every layer.
Define the operational requirements behind your communications, from route quality to incident escalation.
The capabilities below describe areas for technical review. Monitoring tools, redundancy levels, failover commitments and 24/7 NOC coverage are subject to confirmation in your service agreement. This is not a live network status dashboard.
Route quality · ASR / ACD / PDD
ASR measures answered calls against attempted calls; ACD measures average call duration; PDD describes the delay after dialling until call progress. Ask for destination-specific measurements, reporting windows and agreed targets. No performance thresholds are published here.
Failover & recovery
Discuss failure detection, alternate-route selection, recovery conditions and validation tests. Switching times and automatic failover behaviour are subject to confirmation.
False answer supervision · FAS
Ask how suspected false-answer events are investigated, what evidence can be reviewed, and how affected routes are handled. Detection tooling and procedures require technical confirmation.
Redundancy & resilience
Review the dependencies of your interconnection and request documented redundancy arrangements. No topology, location count or redundancy level is asserted here.
NOC & 24/7 support requirements
Specify whether you require 24/7 NOC coverage. Availability, escalation contacts, incident severity levels and response commitments must be confirmed in your service agreement.
Start with your requirements.
Send your destinations, traffic profile and operational priorities for a technical review.